SPA GUIDELINES

Spa Etiquette

Mai Thai Wellness Spa is designed as a sanctuary for the senses, a tranquil escape for relaxation and rejuvenation.  For the consideration of others, we request that visitors keep noise to a minimum at all times. We would appreciate it if you could please switch your cellular phones and electronic devices off (or to silent mode) upon arrival at the spa.

Children

Children under 15 years of age must be accompanied by an adult.

Dogs

We love dogs but due to spa hygiene and safety rules, we do not allow dogs on the premises.

Spa Treatment Hours

The Spa is open Monday – Saturdays from 08h00 to 19h00 and Sundays from 09h00 to 18h00. Subject to change.

Payment Policies

We accept cash and all major credit cards (except American Express and Diners). All prices are quoted in ZAR, South African Rands.  For all Group Bookings over 2 people, 50% deposit is required (payable via online banking or via credit card at the Spa). All spa packages must be paid for in full on confirmation of booking (payable via online banking or via credit card at the Spa).

Spa Reservations

To make a Spa reservation, call us or email for a booking.  Should you require it, our Spa Receptionist will be able to advise you on the treatment choice best suited to your needs.  To help ensure your preferred time and treatment, we recommend booking in advance to avoid disappointment.

Arrival

Please arrive 15 minutes prior to your scheduled treatment time to ensure you get the most benefit from your appointment.  Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed.

Parking

Parking Available in front of the spa.

Medical Conditions

When making a reservation and arriving for your treatment, please advise us of any health conditions (e.g. high blood pressure), allergies, injuries or if you have had surgery recently, so we can ensure your optimum comfort.  It is important to inform your therapist if you are on any medication, are pregnant, have epilepsy, are diabetic, have eczema or psoriasis, or have recently been sunburnt. Certain treatments may need to be changed to best accommodate your condition.  Please note that it is incumbent on you to notify us in advance of any condition which might affect your treatment.

Pregnancy

The Spa Team will be happy to help guide you in selecting which treatments are most suitable for you during this special time.

Spa Attire For Your Comfort

We provide you with spa disposable underwear or you may choose to wear your own. Our therapists will always use draping techniques to respect your privacy. We have a gown and slippers available for each guest for your comfort should you wish to use the restroom during your treatment.

Facilities

Although we provide shower facilities, due to Cape Town’s severe water restrictions we do not have a jacuzzi, steam room or sauna.

Smoking and Drinking

The Spa is a non-smoking facility and the consumption of alcohol is prohibited. We do not recommend the consumption of alcohol or heavy food before or directly after spa treatments.

Valuables

Please refrain from bringing valuables to the spa.  We do not assume any liability for personal items and recommend you leave valuables at home.

Security Notice

No guns, firearms or weapons are allowed in our spa.

Gift Vouchers

The perfect gift for a loved or colleague, our Gift Vouchers are available for any spa treatment on our Spa Menu or for the purchase of retail. They are valid for 12 months from date of purchase. They can be bought on our website, emailed or made ready for collection at the Spa. Depending on the location, we also deliver our Gift Vouchers within the confines of Cape Town. Gift Vouchers must be presented at the time of treatment or at the time of purchasing retail products. Please note that all our Gift Vouchers are non-refundable.